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Frequently Asked Questions




General

  • Where is Discraft located?

    • Our mailing address is 51000 Grand River Ave, Wixom Michigan, 48393. Phone 248-624-2250, fax 248-624-2310.

  • What are your hours of operation?

    • You'll find us here Monday through Friday, 9am - 5pm eastern time. On weekends you'll either find us at tournaments, or testing out the next killer disc at the Discraft proving grounds.

  • Do you accept PayPal?

    • Yes!

  • How can I find out about new Discraft discs as they are released?

    • Follow us on social media. Sign up for our e-newsletter. We send one out to our subscribers about once a month.

    It's easy and completely private. We won't sell you out to any low-down spammers.

  • I'd like a catalog of Discraft products.

    • Please see our carbon neutral online catalog (pdf or flash). If you are a disc retailer in search of printed catalogs, please ask us when you place your order.

  • Do you give tours of the Discraft production facilities?

    • Unfortunately no, as our insurance company wants a truckload of cash to allow us to do that.

  • I'm doing a school research project. Can you help me?

    • Thanks for asking! We now receive hundreds of requests each semester due to the increasing popularity of disc sports as a student research topic, and can no longer offer individual assistance. We hope you will find what you need among the hundreds of pages at discraft.com.

  • Some disc golf companies use a 4-number system to describe disc flight characteristics. Why does Discraft use only one (stability rating)?

    • At Discraft, we want to give players the absolute best service and information. Unlike other disc sports companies, we conduct regular focus groups to talk face to face with players of all experience levels and get their feedback. One point that consistently comes up in these studies is that a four-number rating system confuses and annoys a majority of players. Their message to us is "keep it simple."

    Another equally important point on this topic is the completely subjective nature of the information provided by those other manufacturers. At Discraft, we think science rocks. A descriptor such as "Speed 17" comes from the marketing department, not engineering. It is a number created from thin air to manipulate you the consumer and to fit that manufacturer's preconceived product needs. When the day comes that precision test equipment is available to provide scientific, empirical data on disc golf flight characteristics and testing is conducted across the industry by a non-partisan third party such as PDGA under lab conditions, Discraft will be happy to provide additional flight data to our customers who would like additional details to assist them in selecting the right disc for their needs. Until then, we'll keep it simple and leave the other companies to shovel the BS.

  • Where can I go for more information about ultimate, disc golf or freestyle?

    • USA Ultimate, the Professional Disc Golf Association, and the Freestyle Players Association are excellent places to start.




Custom Discs

  • What is the price for custom discs?

    • Prices can vary depending on many factors, including product(s) being ordered, volume discounts, custom stamping options, etc. For the most accurate and current prices, please fill out an quote/order form, and we'll respond quickly with a price quote.

    After you've submitted your order, we'll need your artwork. Once we've received both your order and approved your artwork, we can proceed with processing your order.

  • Can I order just one disc?

    • We have minimums for factory direct orders, typically 25 (stock orders), 50 or 100 (most custom orders). If you're not shopping for quite so many discs, please head back to Discraft.com to browse our eshop.

  • I have artwork for a custom order. What do I do now?

    • Head over to our online or printable order form. Read it, fill it out and send 'er back to us. It contains answers to many of your other questions.

    custom artwork from the Discraft art dept

  • I'd like to order custom discs, but I'm not an artist. Can you help?

    • Yes. The Discraft art department is at your service. Design fees are $40/hour for hot stamp designs, $60/hour for Supercolor designs. Our talented artists will often need only one to two hours to bring your design idea to life. Drop us a line for more info, or simply browse through and choose from our growing library of free design templates.

  • How long does a custom order take?

    • You should typically plan on three to five weeks, or faster for rush orders (additional rush charges apply). For more information, go here for golf or go here for ultimate and freestyle.

  • I ordered custom discs a while ago and now need more. Do you still have my design/hot stamp plates?

    • We hold plates or dies for three years from last print. To help us speed up your reorder, send us an artwork example and an approximate date of last print so we can locate dies or art for the new order.

  • What company does Discraft use to ship my order?

    • Our shipper is United Parcel Service, in most cases.




Ordering/Where to buy

  • What is the price for stock discs?

    • Our MSRP price guide is located here.

    Prices can vary depending on many factors, including product(s) being ordered, volume discounts, custom stamping options, etc. For the most accurate and current prices, please fill out an quote/order form, and we'll respond quickly with a price quote.

    Misprint packages are now available online only.

  • Does Discraft have a retail shop?

    • No. We offer some limited edition collectable items online at our sister website, the Discraft Factory Store. For retail orders, please see visit one of the many Discraft retailers.

  • Is there a Discraft retailer/distributor in my area?

    • Most likely. While we don't maintain an updated list of all retail businesses that carry our products, you'll find a wide selection of companies to order from on our online retailers page.

  • Can I order low cost misprint or practice discs?

    • Yes, but only online. Please visit our sister site, the Discraft Factory Store.

  • Do you accept wholesale orders?

    • Yes. Please contact us for more information.

  • How do I become a Discraft wholesaler?

    • Please contact us so that we can assess the best way to serve your wholesale needs.

  • Can I order blank discs?

    • Unfortunately, no. Our company policy does not allow us to sell blank discs.




Sponsorship

  • Will Discraft sponsor my non-profit or school?

    • Our primary worldwide non-profit partner is the Peace Corps, and we ask educators and other worthy non-profits to read more about it here.

  • Will Discraft sponsor my ultimate team/league/event?

    • Discraft sponsors ultimate governing bodies (USAU, UC, UKU, BULA, etc) because of the excellent work they do for *all* teams and sanctioned events. In addition, your sanctioned team also enjoys a 20 percent discount off your disc purchases (may vary by governing group). We have an additional program for USA Ultimate-sanctioned Junior teams. Due to sheer numbers of worthy team and events, we are unable to offer additional sponsorships to individual groups.

  • Will Discraft sponsor my disc golf league/event?

    • Yes! Please see our disc golf tournament and club sponsorship programs.

  • Will Discraft sponsor me as a pro disc golfer?

    • Possibly, although we are unable to accept unsolicited requests. If you have your eye and heart set on joining Team Discraft, here are a few things you'll need to have checked off your list before we will ask:
    • A bag full of Discraft discs
    • A rating over or near 1000
    • The tournament wins and experience to back up that rating
    • At least two current Team D players who will vouch for your qualities as an ambassador on and off the course (sportsmanship, attitude, etc)

    If you have what it takes, we're already watching.




Collectibles/Disc Identification

  • I have a collectible disc. Can you give me information on it?

    • We are unable to offer comments on your individual items, please ask your question on one of the many Internet collector forums.

  • Can you tell me how many copies of my disc were made, and in what colors?

    • We are unable to offer comments on your individual items, please ask your question on one of the many Internet collector forums.

  • My disc has no clear identifying marks. Can you tell me what it is?

    • We are unable to offer comments on your individual items, please ask your question on one of the many Internet forums.

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